Terms &
Conditions

SERVICES

Satisfaction Commitment

We strive for your complete satisfaction. If you are dissatisfied with any part of our cleaning service, please notify us within 24 hours to arrange a complimentary re-clean of the affected areas. Refunds are not available unless a re-clean has been offered and completed, and the issue persists. Failure to report issues within 24 hours will be considered acceptance of the service.

Pricing

Pricing is subject to change based on the condition of the property or if booking details provided are inaccurate. We will notify you of any adjustments before commencing work.

Expectations

We value the trust you place in us by allowing us into your home. While we aim for perfection, minor oversights may occur. Please inform us of any concerns, and we will promptly schedule a re-clean to address them with minimal disruption.

Pets

For safety and efficiency, please secure pets (e.g., dogs or cats) in a separate area or crate during cleaning. This ensures our team can focus on delivering exceptional results.

Clutter

To maintain efficiency and keep pricing competitive, please ensure areas to be cleaned have fewer than 5 items. If more than 5 items are present, we will clean around them without moving them. We do not provide organizing services. Excessive Clutter We are unable to clean heavily cluttered areas, as these tasks require significant time and may not align with standard cleaning budgets. Such services are not offered.

Services Not Provided

We do not offer the following:

• Dishwashing (except loading a dishwasher if available).
• Laundry or folding clothes.
• Errands or shopping.
• Moving or organizing clutter (5+ items in one area, e.g., books, clothes, papers).
• Cleaning high windows or surfaces requiring ladders beyond a single step stool.
• Lifting items over 20kg (due to insurance restrictions).
• Cleaning biohazards (e.g., bodily fluids, pet waste, excessive pet hair).
• Reaching heights beyond a single step stool (insurance restrictions).

REGULAR DOMESTIC CLEANING

• Customers must complete and return the Service Agreement and payment authorization within 7 days of booking.
• Payment is due monthly via direct debit. Services may be suspended if payments are late or paperwork is incomplete.
• Estimates provided by our team are based on the customer’s description of the property. Actual time may vary, so flexibility is appreciated.
• Refunds are issued only for cancellations of services exceeding 4 consecutive weeks.  Customers are responsible for providing instructions for deactivating/activating alarm systems. We are not liable for triggering alarms.

END OF TENANCY CLEANING

• We reserve the right to adjust the quote if the scope of work changes.
• A minimum of 4 hours per visit applies.
• Customers must provide a task list unless otherwise agreed.
• Estimates are approximate, and flexibility is required as cleaning times may vary.
• End of tenancy cleaning may take twice as long as regular cleaning. Post- construction, post-party, or neglected properties may take up to three times longer.

ONE-OFF / SPRING CLEANING

• Quotes may be revised if the scope of work changes.
• Customers must provide a task list, unless otherwise arranged
• Estimates are approximate, and flexibility is required.
• One-off cleaning for post-construction, post-party, or neglected properties may take up to three times longer than standard cleaning.

CARPET & UPHOLSTERY CLEANING

• Quotes may be adjusted if requirements change.
• A 25% surcharge applies for homes with pets due to additional hair removal time.
• A 25% surcharge applies for water extraction due to flooding.
• Additional parking or congestion charges may apply.
• A €50 (excl. VAT) minimum call-out fee applies.

MATTRESS CLEANING

• Quotes may be revised if requirements change.
• A €50 (excl. VAT) minimum call-out fee applies.
• Additional parking or congestion charges may apply.

PAYMENTS

• Payment is due upon completion of the cleaning session.
• Accepted payment methods: cash or card (4% surcharge for credit cards, processed in advance).
• Outstanding balances may be charged to the card provided at booking.
• Late payments may incur additional fees.
• If payment remains unpaid after 30 days, the account will be referred to a collections agency, with a 15% fee (plus VAT) added to the outstanding amount.

COMPLAINTS & CLAIMS

• Issues such as poor service, damage, or theft must be reported within 24 hours of the service date. Late reports will not qualify for refunds or re- cleans.
• Customers or their representatives must be present at the start and end of the cleaning session for inspection and immediate corrections.
• Inventory checks must occur within 24 hours of the cleaning.
• We may take up to 7 working days to respond to complaints.
• Complaints are accepted verbally (by phone) or in writing (email or letter).
• Fragile or valuable items (e.g., cash, jewelry, art) must be secured or removed. We are not liable for these items.
• Key replacement costs are covered only if keys are lost by our team, with a €30 per household liability limit.
• In case of damage, we will repair the item or credit its current cash value toward a replacement from our source, provided cleaning fees are paid.
• Customer information is kept confidential.

INSURANCE

• We carry Public and Employer’s Liability Insurance, covering accidental damages caused by our team, reported within 24 hours.
• Claims have a €300 excess, with €100 paid by the customer and €200 by us.
• We reserve the right to withhold confidential company documents.

CUSTOMER SATISFACTION

• Refunds are not provided unless a re-clean is performed and the issue persists.
• If dissatisfied, we will re-clean the affected areas at no cost, provided the customer is present during the re-clean.
• We reserve the right to limit re-cleans to one per issue.

LIABILITY

We are not liable for:

• Tasks not listed in the agreed task list.
• Incomplete cleaning due to lack of hot water, or power.
• Third parties present during cleaning.
• Wear or discoloration revealed after dirt removal.
• Failure to remove permanent stains or odours using standard methods.
• leaning items requiring specialized methods unless specific detergents and instructions are provided at booking.

CANCELLATION

Regular Domestic Cleaning

• Cancellations or rescheduling require 24 hours’ notice.
• Less than 24 hours’ notice incurs the full visit price.
• Full price applies for lock-outs (e.g., no access, no one home, key issues).
• Keys must work without special effort.
• Termination requires 14 days’ written notice, specifying the final cleaning date and reason.
• Less than 7 days’ notice for termination incurs one full visit price. End of Tenancy, One-Off, Carpet/Upholstery, Mattress Cleaning.
• Cancellations or rescheduling require 48 hours’ notice.
• Less than 48 hours’ notice incurs a 40% cancellation fee.
• Full price applies for lock-outs (e.g., no access, no water/power, key issues).
• Keys must work without special effort.
• Deposits may be used to cover cancellation fees.

POST-TERMINATION

• After terminating services, customers agree not to hire or engage any current or former cleaner introduced by us. Violation incurs a €500 referral fee.

GENERAL

• These terms are governed by Irish law, and customers agree to the exclusive jurisdiction of Irish courts.
• We reserve the right to amend these terms without prior notice. Existing customers will be notified of changes.
• Check our website for updates.