Privacy
Policy

Effective Date: 08 May 2025

At DublinShineCrew ("we," "us," or "our"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR) and Irish data protection laws, including the Data Protection Act 2018. This policy applies to all personal data we process as part of our cleaning services.

1. Who We Are
DublinShineCrew is a professional cleaning service provider based in Ireland. Our registered address is: Talbot Street 10a, Dublin 1, D01 YK 24, Ireland For data protection purposes, we are the Data Controller responsible for the personal information we collect and process.

You can contact our Data Protection Officer at:

Email: info@dublinshinecrew.ie Phone: +353 852 145 878 Address: Talbot Street 10a, Dublin 1, D01 YK 24, Ireland

2. Personal Data We Collect
We may collect and process the following types of personal data: Contact Information: Name, email address, phone number, and postal address. Service-Related Information: Details about the cleaning services requested, such as property address, service preferences (e.g., deep cleaning, regular cleaning), and scheduling details. Payment Information: Billing details, such as credit/debit card information or bank account details (processed securely via third-party payment providers). Communication Data: Records of correspondence, including emails, phone calls, or messages sent through our website or other platforms. Website Usage Data: Information collected via cookies or analytics tools, such as IP address, browser type, and pages visited on our website (www.dublinshinecrew.ie). Feedback and Reviews: Information provided in surveys, feedback forms, or testimonials. We collect this data when you: Book or inquire about our cleaning services. Visit our website (www.dublinshinecrew.ie). Contact us via phone, email, or social media. Provide feedback or reviews. Sign up for newsletters or promotional offers.

3. How We Use Your Personal Data
We process your personal data for specific purposes, based on the following lawful bases under GDPR: Purpose Legal Basis To provide and manage cleaning services (e.g., scheduling, performing cleanings) Performance of a contract To process payments and issue invoices Performance of a contract, legitimate interests To respond to inquiries, complaints, or customer support requests Legitimate interests, consent (where applicable) To send marketing communications (e.g., promotions, newsletters) Consent To improve our website, services, and customer experience Legitimate interests To comply with legal obligations (e.g., tax or accounting requirements) Legal obligation We adhere to the principles of data minimization and purpose limitation, ensuring we collect only the data necessary and use it only for the stated purposes.

4. Sharing Your Personal Data
We may share your personal data with: Service Providers: Third parties who assist with our operations, such as payment processors (e.g., Stripe), scheduling software providers, or IT support. These providers are bound by GDPR-compliant Data Processing Agreements (DPAs). Employees or Contractors: Our staff or trusted cleaning contractors, limited to the information necessary to perform their duties (e.g., property address for cleaning). Legal Authorities: When required by law or to protect our legal rights (e.g., in response to a court order or Revenue Commissioners’ request). Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred to a new entity, with appropriate safeguards. We do not sell or rent your personal data to third parties for marketing purposes.

5. International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as: Standard Contractual Clauses (SCCs) approved by the European Commission. Using service providers in countries with an EU adequacy decision. Ensuring compliance with frameworks like the EU-US Data Privacy Framework (DPF) for US-based providers. For example, if we use a US-based scheduling tool, we verify that the provider complies with GDPR requirements.

6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Examples include: Customer Data: Retained for 7 years to comply with Irish tax and accounting laws. Marketing Data: Retained until you unsubscribe or withdraw consent. Website Analytics Data: Retained for 12 months for performance analysis. Once data is no longer needed, it is securely deleted or anonymized.

7. Your Rights
Under GDPR, you have the following rights regarding your personal data: Access: Request a copy of the data we hold about you. Rectification: Correct inaccurate or incomplete data. Erasure: Request deletion of your data, subject to legal obligations (e.g., tax records). Restriction: Limit how we process your data in certain circumstances. Portability: Receive your data in a structured, machine-readable format. Objection: Object to processing based on legitimate interests, including marketing. Withdraw Consent: Withdraw consent at any time for processing based on consent (e.g., marketing). To exercise these rights, contact us at privacy@dublinshinecrew.ie We will respond within one month, as required by GDPR. If you are dissatisfied with our response, you can lodge a complaint with the Data Protection Commission (DPC):

Website: www.dataprotection.ie
Email: info@dataprotection.ie
Address: 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland

8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including: Encryption: Sensitive data (e.g., payment details) is encrypted during transmission and storage. Access Controls: Only authorized staff access customer data, using secure passwords and two-factor authentication. Secure Storage: Physical records (e.g., paper invoices) are stored in locked cabinets; digital data is stored on GDPR-compliant servers. Regular Assessments: We conduct periodic security reviews and staff training. In the unlikely event of a data breach, we will notify you and the DPC within 72 hours if the breach is likely to impact your rights, as required by GDPR.

9. Cookies and Website Tracking
Our website (www.dublinshinecrew.ie) uses cookies to enhance user experience and analyze performance. You can manage cookie preferences through our cookie consent tool or your browser settings. For more details, see our Cookie Policy [link to Cookie Policy if applicable, or contact us to create one].

10. Third-Party Links Our website may include links to third-party websites (e.g., payment processors or social media platforms). We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

11. Marketing Communications
If you consent to receive marketing communications, we may send you promotions, newsletters, or updates about our services. You can unsubscribe at any time by: Clicking the “unsubscribe” link in our emails. Contacting us at privacy@dublinshinecrew.ie We comply with the ePrivacy Directive and GDPR for all marketing activities, ensuring consent is explicit and opt-outs are honored immediately.

12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website (www.dublinshinecrew.ie) with a revised effective date. For significant changes, we will notify you via email or a website notice.

13. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@dublinshinecrew.ie
Phone: +353 852 145 878
Address Talbot Street 10a, Dublin 1, D01 YK 24, Ireland